TERMS OF SERVICE
Welcome to Luge Latvia online shop. These terms and conditions outline the rules and regulations for the use of the Luge Latvia online store.
By accessing this website, we assume you accept these terms and conditions in full. Please read these Terms of Service carefully before accessing or using our website. Do not continue to use Luge Latvia website if you do not accept all of the terms and conditions stated on this page. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By using the website customers confirm that they have read, understood, and agree to comply with the terms. If a customer purchases clothing, offered in Luge Latvia online store, via Internet then such a mutual agreement is considered a Distance contract and it is subject to the regulations on Distance contracts, including, but not limited to European Parliament and Council Directive 97/7/EEC on the protection of customers in respect of distance contracts, “Consumer Rights Protection Law” of the Republic of Latvia, and “Regulations Regarding Distance Contracts” issued by The Cabinet of Ministers of the Republic of Latvia.
This store is hosted on Wix.com Ltd. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.
All or products are made on demand by Printful.
When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [info@kamanas.lv] with your order number.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [info@kamanas.lv].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [info@kamanas.lv] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Return policy
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [info@kamanas.lv]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [info@kamanas.lv] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized.
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore, Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Privacy and security policy
Luge Latvia online store sincerely respects and cares about its customers and therefore ensures the highest security level according to European Parliament and Council Directive 95/46EEC on the protection of individuals with regard to the processing of personal data and to the free movement of such data, and in accordance with “Personal Data Protection Law” of the Republic of Latvia. The Webpage is a secure website. The exchange of any information is secure, provided that all internet-using requirements are met. Customers are able to order goods and enlist themselves for receiving information on news, sales, etc. Luge Latvia online store never requests and processes sensitive personal data. Luge Latvia online store never collects and stores information regarding debit cards and credit cards. If an account is created on the Webpage, Luge Latvia online store collects only information concerning purchase bills and delivery: customer’s name, address, e-mail, phone no. Luge Latvia online store uses the information provided by customers to identify them, as well as in situations when communication has legal requests, i.e., when the law stipulates that personal data is to be provided to government and municipal institutions. Luge Latvia online store has the right to give customer information to a third person (e.g., courier service) only concerning the details necessary for the delivery of the Goods. Customers’ personal information helps to inform them about new offers, sales, and other activities related to Luge Latvia online store marketing. Luge Latvia online store takes all necessary Webpage maintenance and development measures concerning customers’ personal information security, in order to protect it against theft, loss, misuse, unauthorized access, exposure, modification, and corruption. Although we do everything to ensure your privacy, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. That’s why we would like to inform you that there are security and privacy limitations of the Internet which are beyond our control. Any payment transactions will be encrypted using SSL technology, which is used by vendors to ensure the security of the online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
Payment Methods
• Credit / Debit Cards
• Offline Payments